Terms and Conditions

This site is owned and operated by Butterfly Supplies. If you would like to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us or call us on 01233 861249.

Accuracy of Content

Butterfly Supplies has taken every care in the preparation of the content of this website. The prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed exclusive of VAT. Packaging may vary from that shown. Post and packaging is extra, please see our delivery charges.

The price applicable to the sale of goods shall be the published price ruling at the time of despatch. Butterfly Supplies therefore reserves the right to amend prices quoted verbally at the date of the placing of an order by the customer, on giving not less than 48 hours notice of the change.

Until full payment title in the goods shall remain in Butterfly Supplies which reserves the right to dispose of the goods until full payment is made for the goods in question and all other goods agreed to be sold by the seller to the buyer for which payment is then due.

The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Delivery Charges

Free National delivery on orders over £45 ex VAT. Orders under £45 will incur a delivery charge of £6.50 + VAT

We endeavour to dispatch stock items within 24 hours. All orders are sent for next working day delivery.

For Scottish Highlands and Islands, Northern Ireland Channel Islands, Isle of Mann, Isle of Wight and international deliveries please contact us for a quote.

If goods are ordered with a non UK Mainland delivery address without obtaining a quote for delivery prior to ordering your order will be cancelled and a refund given less a £10.00 administration fee. If the order value is less than £10.00 your order will be cancelled and no refund will be given.

Delivery charges apply per consignment.

After two failed delivery attempts any goods will be returned to us by the courier and you will be responsible for any associated delivery and return costs.

Butterfly Supplies reserves the right as part of a contract of sale to impose such carriage charges as shall be laid down by Company policy and published from time to time. We endeavour to adhere to dispatch and delivery times quoted. Under no circumstances shall Butterfly Supplies be liable for any loss arising from delay in despatch howsoever caused. Time shall not be of the essence of any contract of sale. Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. For urgent deliveries please ask for a quote. Acknowledgment and Acceptance of your Order If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered. Butterfly Supplies accepts no liability for any damage to goods in transit unless notified to Butterfly Supplies and the carrier concerned in writing within 2 working days after delivery. In cases of non-delivery Butterfly Supplies accepts no liability of any sort unless written notice is given to Butterfly Supplies within 2 working days of receipt of the related invoice, which is sent under separate cover. Butterfly Supplies’ liability for damage or loss in transit notified to it in accordance with the above, shall in any event be limited solely to replacement of the goods by standard delivery within a reasonable time, whether non-delivery or damage is due to the Butterfly Supplies negligence or otherwise. Butterfly Supplies will not be liable for alleged damage, lateness or non-delivery of goods to a third party or any other alleged consequential loss made at the request of the customer.

Liability in the goods passes to the customer on despatch and the Customer shall be liable for the safety of the goods thereafter and accordingly the customer shall indemnify the company for any loss or damage to the goods howsoever caused until full payment and shall insure the goods against such risk as may be commercially prudent. Butterfly Supplies rights under this clause shall not be affected by any terms agreed in any contract or otherwise howsoever whereby the customer is granted credit with regard to the payment of the price of the goods or is permitted by Butterfly Supplies to defer payment beyond the time granted for doing so, namely 30 days after the date of the invoice.

In the event that Butterfly Supplies goods are sold or provided to a third party by the way of trade or otherwise, Butterfly Supplies reserves the right to garnish sequester or otherwise hold security over any funds payable by the third party in respect of those goods. The customer shall maintain accurate records so as to enable an inspection of any books and records to establish the identity and location of such third party and the payments made by such third party which relate to goods supplied by Butterfly Supplies and to allow full access thereto to Butterfly Supplies to enable such identification and location of any third party.

Non account customers are required to pay invoices in full providing cleared funds before despatch. Butterfly Supplies may, upon the provision of satisfactory trade, bank and personal references grant the customer the facility of a credit account. In this case payment is due and shall be paid in 30 days after issue of the invoice.

Overdue Accounts

Where a payment has not been made by the customer to Butterfly Supplies within 40 days Butterfly Supplies reserves the right to charge 2% per month interest from the date on which the invoice was issued until receipt of the monies outstanding. Any invoices becoming overdue will render the entire account payable immediately. Butterfly Supplies reserves the right to look to the customer for full reimbursement of any legal, bank or court fees reasonably incurred in obtaining full payment for goods or in employing another party to obtain such payment. Butterfly Supplies reserves the right to exchange, discuss and disseminate credit information about its customers without their consent or knowledge.

Butterfly Supplies may at its sole discretion and upon provision of related invoices, accept returns of goods supplied subject to full payment of all carriage charges incurred on delivery outwards and inwards, and subject to 10% handling charge to cover the cost of restocking the goods. No return of specially ordered, manufactured, non-standard goods will be accepted under any circumstances. Goods so accepted for return will be credited at the invoiced price, or the prevailing price, whichever is the lower. Butterfly Supplies will not recognise or otherwise entertain any debit note or other document unilaterally raised by a customer in respect of any goods supplied, or carriage charges levied thereon. Not being a legitimate VAT input or output document, no such document will be recognised or taken into consideration when a payment is accepted for goods supplied, only Butterfly Supplies own credit note being acceptable for that purpose.

RETURNS POLICY

Defective Goods

We endeavour to dispatch goods in perfect condition and within the specified time. However if you have any cause for complaint please contact us in writing. All claims arising form loss of or damage to goods in transit must be notified to Butterfly Supplies in writing with in 2 days of receipt of goods. Defective goods must be notified to Butterfly Supplies in writing within 5 days of receipt of goods. Claims made outside these specified limits will be entertained at the decresion of Butterfly Supplies.

Goods returned due to over stocking will incur a 10% handling fee.

No refunds will be given on delivery charges on the original order.

We offer a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unopened, unused, unwashed, with all labels intact.

Scissors – We offer a no quibble exchange policy if you find a manufacturing fault with your new scissors. All faults must be reported with in 3 days of purchase. Any faults reported after this time will be dealt with at Butterfly Supplies’ decression. Faults do not include damage by mal-use, dropping or using the scissors to cut anything other then hair.

Cancellation Right

Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our payments and refunds section.

Non-standard items and personalised items cannot be accepted for cancellation and payment must be made in full.

Cancellation after dispatch cannot be accepted.

Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.